Zetup 1.5.3 non riconosce witbox go con windows 10



  • Buongiorno, ho un problema serio con il mio witbox go appena comprata. Zetup versione 1.5.3 non riconosce la stampante e si blocca in ESTABLISHING CONNECTION WITH THE PRINTER. il mio sistema operativo è un Windows 10 pro a 64 bit. Ho provato di tutto senza successo. Ho provato anche con il servizio assistenza di Crea3D senza successo. Puoi aiutarmi? Senza Zetup il witbox serve a poco e dal telefono android si può solo stampare la barchetta. Grazie


  • Moderador

    Hello @{scuderiroberto},


    Regarding your inquiry, please follow the next steps in order to connect the Witbox Go! to your PC correctly:

    - Be sure that your PC is connected to the same WiFi connection. It has to be connected by WiFi otherwise you could have some connection problems (Ethernet).
    - If Zetup is blocked in "ESTABLISHING CONNECTION WITH THE PRINTER" please check the LED of your printer. If it is solid green it means that your Witbox Go! is connected to the WiFi correctly. In that case, close Zetup and try to add the printer by WiFi.
    - You can also connect the printer to your WiFi with Zetup Android app. Then, add the Witbox Go! by WiFi with your PC.
    - If the problem persists, please try with another WiFi networks like a hotspot generated with a smartphone.

    If you want to contact with our technical support you can send an email to support.3d@bq.com.

    Regards,