Camera with green pictures after firmware update



  • Hello! I'm new here and my problem is that I can't speak Spanish very well. My Elcano has a problem. After updating it to Jelly Bean the 8 MP camera takes only green looking pictures and videos. I can't change it and lg Camera shows the same.The "webcam" works very well. I already gave one Elcano back to the shop with the same problem not knowing that it came from the update.
    Hope you can help me, because I love my Elcano. ❤

    Saludos, Itschi



  • Good

    First try to reset it to factory data (is in settings/backup), uncheck before, back up and restore backup, also when you start again the tablet.

    That is that Google has restored the apk of ICS and does not work in JB.

    If you still go install the firmware again by HR (Hard Reset)

    A greeting


  • The factory reset is already done and nothing happend. My problem ist that I don't really understand in Spanish how to do the Hard Reset.

    Thanks for your comment!



  • But have disabled Google doing backup and restore backup?


  • If not you disable what you have said, even if you do Hard Reset, you will keep failing.


  • I#m stupid but how to disable Google?



  • Ajustes/Copia de seguridad, desactivas copiar mis datos y restauración automática, luego le das a Restablecer a datos de fábrica y listo, cuando inicie la tablet, te saldrá el menú de inicio o configuración y lo vuelves a desmarcar.


    Settings/backup, deactivate copy my data and automatic restoration, then give it to reset to factory data and ready, when you start the tablet, you will get the home or configuration menu and return it to uncheck.




  • No, nothing happend.. 😞



  • Stil the same problem. everything works perfectly, only the cam does greenly pictures. If there is no other possibility I will bring it back to the shop again. 😞



  • Hello! I'm new here and my problem is that I can't speak Spanish very well. My Elcano has a problem. After updating it to Jelly Bean the 8 MP camera takes only green looking pictures and videos. I can't change it and lg Camera shows the same.The "webcam" works very well. I already gave one Elcano back to the shop with the same problem not knowing that it came from the update.
    Hope you can help me, because I love my Elcano. ❤

    Saludos, Itschi

    Yo me encuentro con el mismo problema: Tengo Elcano actualizado a la última versión y la cámara "está verde"... leí por el foro que algún programa tipo LG servía pero, al menos en mi caso, no ha sido así.
    ¿Cuál es la solución?. Gracias


  • Follow the instructions:

    You can upgrade to thru Hard Reset procedure, although that involves the loss of data.

    You can download the firmware from here, Firmware Elcano 2.1.0 Hard Reset:


    https://s3.amazonaws.com/tabletfirmwares/Elcano/2.1.0/bq_elcano_2.1.0_20130423-1417.zip


    You will also need the device drivers that recognize you it the PC and the tool to perform the Hard Reset.

    https://s3.amazonaws.com/tabletfirmwares/Elcano/Drivers.rar

    https://s3.amazonaws.com/tabletfirmwares/Elcano/MTK+SP+Flash+Tool.rar



    Install the drivers and then run the program, in the program where this scatter loading put the path where this MT6577_Android_scatter_emmc, then with the tablet off, gives it to Format in the program and connect the tablet, when finished, disconnect of the PC, then gives it to Firmware Upgrade and again reconnected the tablet, let it finish and ready.



  • I did exactly what you said and nothing happend... still green... 😕



  • maybe it will be better for me to install an older version?





  • I did it like in the picture: Drivers installed, program started, scatter loading opened and the MT6577_Android_scatter_emmc.txt file put inside. The tablet which was off I connected after starting the format button. Then I disconnected it and started the Firmware update and connected it again. After it was finished I disconnected it started the tablet... still green!
    I'm downloading now Android 4.0 from your page http://www.bqreaders.com/descargas-elcano.html and would like to put it on the tablet. Is it possible after the format?



  • Try it, and if you have still to go, get in touch tomorrow with support:

    http://www.bqreaders.com/soporte-tecnico.html

    A greeting



  • With the old version 4.0 it works again! 🙂 But last question: when I do the formal before I install the new firmware, there are 3 possibilities to choose: + Format whole Flash, + Format NVRAM Bin Region only and + Format whole flash except the Bootloader and NVRAM Bin Region. What do I have to choose? I let it on the last choice.



  • You should leave it as it is without touching anything.

    To JB you format?

    If the answer is Yes, try it but not formatted in JB, only firmware Upgrade


  • Hi,


    I have the same problem with my Elcano.

    Peterico, I don't know if you really work at BQ or not, but I have some questions, maybe you can help:

    - If I understand correctly I won't be able to have JB on my equipment and a working camera then? (a green picture, isn't a working camera)

    - Will there be any system upgrade that solves this?

    - Will this system be upgraded to 4.2?

    I love my Elcano ... but this is kind of a deal breaker really, since some apps require 4.1.

    Thank You for your help!

    Best regards,

    Nuno



  • Yes, I work as moderator of bq.

    Try to reinstall the firmware for HR, follow the instructions:


    http://www.mibqyyo.com/articulos/2013/01/15/reinstalacion-del-firmware-para-bq-elcano/#/vanilla/discussion/embed/?vanilla_discussion_id=0


    In terms of upgrading to 4.2 not tell you, not I can affirm it or deny it, since I don't work in this Department, only in the Forum

    A greeting