BQ E5 4G DEVICE IS LOCKED

  • hi guys , first of all sorry for my english
    i have a serious problem , please i need help
    for the last 5 days i tried to find a solution for this , i tried to update the new version of android (
    Firmware 3.2.9 (Android 5.1.1)) and i failed , it was stuck in the meddle , the update erased the previous firmware and show me this error : (Remote : device is locked . cannot flash images)

    i tried every thing ... and i cant find a zip version to update from SD

    if the zip is ( 3.2.9_20160226-1054-fastbootdownload ) that dosnt work


    this is some messages i've got :

    in (Información.bat)

    #######################
    adb server is out of date.  killing...
    * daemon started successfully *
    error: device '(null)' not found
    for not erase modemst1 and modest2
    ...
    (bootloader)    Device tampered: false
    (bootloader)    Device unlocked: false
    (bootloader)    Charger screen enabled: true
    (bootloader)    Display panel:
    OKAY [  0.005s]
    finished. total time: 0.005s
    Press any key to continue . . .
    #######################

    and i get this in (Desbloqueo.bat)

    #######################
    error: device '(null)' not found
    for not erase modemst1 and modest2
    ...
    FAILED (remote: oem unlock is not allowed)
    finished. total time: 0.002s
    Press any key to continue . . .
    #######################

    and when i try to flash
    i get this message

    ?16233159

    (Remote : device is locked . cannot flash images)


    BQ AQUARIS E5 4G
    ANDROID 3.2.2_20151209-1024

    i didnt noticed the phones S/N and IMEI
  • 17 Answerssorted by
  • oh , i did find the solution



    http://www.htcmania.com/showthread.p...006501&page=48
     link 5.0.2 zip:https://mega.nz/#!7s5TSISK!Vn3jtPjus...khU3BHf_n-nEPc 1. Pass the MicroSD card file without decompressing the file. 2. Keep the phone down with the power button and VOL + to open the recovery. 3. To find the volume buttons the option "Apply update from SD Card" and find the file. 4. We give to flash the file and reboot ( it is advisable to make a wipe factory). 5. If you get the old logo bq is a good sign, and it works.

  • Hi I have same problem on my bq e5 4g 
    Can't go forward stay in start-up logo
    OEM and boot loader is locked
    Please help me on this issue
    System mount failed.
    Not able to use device
    Please any zip file of firmware 3.2.2 which I update via ad card
  • CWhite
    CWhite
    Moderator  (104)
    Hi there, @marymouad

    Thank you very much for sharing! We're glad you could solve the situation, however if you need any further help just let us know, we'll be glad to help you.

    Regards!
    C. White
    BQ Technical Support

    Official Support Channels:       Phone Assistance Monday to Friday from 8:00 to 17:00        Formulario-de-soporte_inglaterra.png
  • CWhite
    CWhite
    Moderator  (104)
    Hi there, @Mustafa777!

    Thank you for your message.

    We've just sent you a private message to collect further information about your device in order to help you solve this situation.

    We look forward to hearing from you. 

    Cheers!
    C. White
    BQ Technical Support

    Official Support Channels:       Phone Assistance Monday to Friday from 8:00 to 17:00        Formulario-de-soporte_inglaterra.png
  • Hi, I have a similar problem. Can u help me pls
  • @CWhite

    Hello i did what marymouad said and my phone now is stuck in old Aquaris Logo
    Need help please!!!!!!



  • Hi @andre888;

    To attend you properly I would need you to tell me: what is it your BQ model?

    I look forward to hearing from you.
  • please i need json file for bq flash tool to flash my aquaris e 5  my devise stuck on android icon white and cant flash it until i have the unlock file json please help i try to contact this shit support but no answers
  • !
    I have same problem
  • alae
    alae
    Member  (2)
    Hello, I have an aquaris E5 4g and it is stuck in the ANDROID screen. I
    use flash tool for bq to revert to android 5.1 and its did not succeed.
    When i tried a second time flash tool bq asked me unlocking file
    manually
    Can you help me to solve the problem knowing I tried to communicate with bq support but i did not succeed
    thank you
    I have a bq E5 4g RW 016165
  • Please help yesterday i try to flash kitkat for my bk aquaris E5 4g lte
    16 gb .unfortunately my aquaris stuck on bk logo white screen Please help yesterday i try to flash kitkat for my bk aquaris E5 4g lte
    16 gb .unfortunately my aquaris stuck on bk logo white screen 
    I try to flash but my bootloader seems locked and cant unlock oem i try bq firmware flash tool
    And it request an unlock file 
    Please can send me the key file
    To unlock it and hard reset my phone 
    My aquaris serial is
    S/N:RW025713 
    Send me key as soon as possible
    I try to flash but my bootloader seems locked and cant unlock oem i try bq firmware flash tool
    And it request an unlock file 
    Please can send me the key file
    To unlock it and hard reset my phone 
    My aquaris serial is
    S/N:RW025713 
    Send me key as soon as possible
  • Please help yesterday i try to flash kitkat for my bk aquaris E5 4g lte
    16 gb .unfortunately my aquaris stuck on bk logo white screen Please help yesterday i try to flash kitkat for my bk aquaris E5 4g lte
    16 gb .unfortunately my aquaris stuck on bk logo white screen 
    I try to flash but my bootloader seems locked and cant unlock oem i try bq firmware flash tool
    And it request an unlock file 
    Please can send me the key file
    To unlock it and hard reset my phone 
    My aquaris serial is
    S/N:RW025713 
    Send me key as soon as possible
    I try to flash but my bootloader seems locked and cant unlock oem i try bq firmware flash tool
    And it request an unlock file 
    Please can send me the key file
    To unlock it and hard reset my phone 
    My aquaris serial is
    S/N:RW025713 
    Send me key as soon as possible
  • Por favor tengo un gran problema con mi bq aquaris E5 4g lte negro
    Mi teléfono pegado en el logot..
    Por favor tengo un gran problema con mi bq aquaris E5 4g lte negro
    Mi teléfono pegado en el logotipo de bq y no puedo alcanzar la recuperación presionando la energía del button y el volumen abajo
    Cuando trato de flash a través de bq flash herramienta que me demanda un archivo de desbloqueo para completar el proceso oem desbloqueo no permitido
    Por favor, ¿puede ayudarme en este caso o cualquier idea sobre este mi aquaris E5 4G lte
    Número de serie: RW025713
  • alae
    alae
    Member  (2)
    salut les gas
    la solution est dans ce site je l'ai essayé ca marche à 100% , j'ai un BQ E5 4g
    https://www.google.fr/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&ved=0ahUKEwis26_XtqTUAhWG2SwKHSsxCDUQFghAMAQ&url=http://www.htcmania.com/archive/index.php/t-1112457.html&usg=AFQjCNF6z0I52Nzb_ltrJ8kvVOaRU9_6dg
    FAITE CE QUE RECOMMANDE EXACTEMENT "Elrio19"

    le fichier "Update00" vous fera installer androide 5.0.2 qui ne demande pas "unlocking file""archivo de desbloqueo"
    une fois l'installation terminer attender 5 à 10 mn et sa redemare
    puis j'ai fait une mise a jour avec androide 6.0.1 que j'ai trouver sur le site "firmwarefile.com" "BQ_Aquaris_E5_4G_4.5.0_20161125_1331_6.0.1_(by_firmwarefile.com)" vous decompressez le fichier et vous cliquez tous simplement sur le premier fichier fastboot
    je suis maintenant sur androide 6.0.1
  • Hello, I have an aquaris U and it is stuck in the ANDROID screen. I
    use flash tool for SOLVE its did not succeed.
    When i tried a second time flash tool bq asked me unlocking file
    manually
    How to unlock bootloader phone stuck on android screen
  • Hi have problem on my bq e5 4g 
    Can't go forward stay in start-up logo
    OEM and boot loader is locked
    Please help me on this issue
    System mount failed.
    Not able to use device

    can anyone help me ?


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