Proximity sensor problem

  • 2 Answerssorted by
  • Hello,

    I have a problem with my proximity sensor. When making or receiving a call the screen goes black and unless the other person is ending the call, the screen stays black.

    So when i go to voicemail, i have to restart my phone (which is a problem because everytime i switch off my phone, most of my apps disappear from my home screen).

    I already did a factory reset that did not work and downloaded Sensorbox and it seems that my sensor is not working at all (and i don't have a screen protector).

    Is there anything else i can do?

    Best regards

    Roxane

     

  • MGuijarro
    MGuijarro
    Administrator  (7216)
    Hi @roxane_br

    In order to help you solve the issue of your device, I suggest you to contact with support trough the following web form: https://www.bq.com/en/support/

    Best regards,
    M. Guijarro
    Experiencia de usuario BQ.

    Formulario-de-soporte.png