Proximity sensor problem

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  • Hello,

    I have a problem with my proximity sensor. When making or receiving a call the screen goes black and unless the other person is ending the call, the screen stays black.

    So when i go to voicemail, i have to restart my phone (which is a problem because everytime i switch off my phone, most of my apps disappear from my home screen).

    I already did a factory reset that did not work and downloaded Sensorbox and it seems that my sensor is not working at all (and i don't have a screen protector).

    Is there anything else i can do?

    Best regards